Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags when applicable, and in its original packaging. You will also need your receipt or proof of purchase.

Starting a Return

To request a return, contact us at michellroper02@gmail.com.

Please do not send an item back without contacting us first. If your return is accepted, we will provide instructions explaining how and where to send your package. When applicable, we will also provide information regarding the return shipping label.

Items returned without first requesting and receiving return authorization may not be accepted.

You can contact us at michellroper02@gmail.com with any questions regarding a return.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or you receive the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.

We may request photographs of the item and packaging to help us review the issue.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including perishable goods, custom or personalized products, and certain personal-care products for health or hygiene reasons.

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions about whether a particular product is eligible for return.

Sale items and gift cards are not eligible for return, except where otherwise required by applicable law.

Exchanges

The fastest way to get a different item is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union and applicable law provides a right of withdrawal, you generally have the right to cancel or return your order within 14 days without providing a reason, subject to applicable exceptions.

Returned merchandise must meet the conditions required by applicable law. Nothing in this policy is intended to limit mandatory consumer rights.

Refunds

We will notify you after we receive and inspect an authorized return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received the refund, contact us at michellroper02@gmail.com.

Questions

For questions about returns or refunds, contact:

OohFound

Email: michellroper02@gmail.com